Refund policy

RETURNS, REFUNDS & EXCHANGES

Returns & Refunds

At Fitter Healthier Lifestyle, we are committed to ensuring you have a seamless experience with every purchase.

If you experience any issues with your order, please contact us within 5 business days of delivery so our team can assist you promptly. Requests submitted outside this timeframe may not be eligible for resolution.

All returns and refunds are assessed on a case-by-case basis.

Change of Mind

We understand that circumstances can change.

Change of mind returns are accepted within 7 days of purchase. After this period, we are unable to offer a refund or exchange.

To be eligible, items must be:

  • Unused and in original condition
  • Returned in their original packaging
  • Accompanied by proof of purchase (order number or receipt)

Please note that return shipping costs for change of mind requests are the responsibility of the customer.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (including food and beverages)
  • Gift cards
  • Selected health and personal care items (including towels and accessories)
  • Sale or clearance items*

*Sale and clearance items are final and cannot be refunded, except where required under Australian Consumer Law.

Faulty or Damaged Items

If your order arrives faulty or damaged, Fitter Healthier Lifestyle will arrange a refund, exchange, or store credit.

This includes items that:

  • Arrive with damaged packaging
  • Are missing a required seal
  • Have clumped or hardened (reported within 30 days of purchase)

To lodge a claim, please contact us within 30 days of purchase and include:

  • Your full name
  • Order number or proof of purchase
  • Contact number
  • A brief description of the issue
  • Supporting images

In some cases, we may liaise with the manufacturer or supplier to assist in resolving the issue.

Please do not return items to the manufacturer unless instructed by our team.

Refund Processing

Once your return has been received and assessed, you will be notified of the outcome via email.

Approved refunds will be issued to your original payment method within 2–3 business days.

Please note that processing times may vary depending on your financial institution.