Privacy policy
PRIVACY POLICY
Overview
This website is operated by Fitter Healthier Lifestyle Pty Ltd. We are committed to protecting your privacy and ensuring a secure and transparent experience when using our website and services.
This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our site, make a purchase, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Our store is powered by Shopify, which enables us to provide our products and services to you.
1. Personal Information We Collect
“Personal information” refers to any information that identifies or can reasonably be linked to you.
Depending on how you interact with us, we may collect:
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Contact details (name, email, phone number, billing and shipping address)
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Payment information (secure payment details, transaction data, billing information)
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Account details (username, password, preferences)
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Transaction history (purchases, returns, exchanges, cart activity)
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Communications (messages or enquiries you send to us)
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Device information (IP address, browser type, device identifiers)
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Usage data (how you interact with our website)
2. How We Collect Information
We may collect your personal information:
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Directly from you when you make a purchase, create an account, or contact us
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Automatically through cookies and similar technologies when you use our site
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From service providers who assist us in operating our business
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From third-party partners, where permitted by law
3. How We Use Your Information
We use your personal information to:
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Process and fulfil orders, including payments, shipping, and returns
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Provide customer support and respond to enquiries
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Improve and personalise your experience on our website
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Send updates, including order confirmations and service-related communications
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Deliver marketing communications (you may opt out at any time)
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Maintain security and prevent fraud
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Comply with legal obligations
4. Sharing Your Information
We may share your information where necessary, including with:
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Shopify and service providers (e.g. payment processing, shipping, IT support)
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Marketing and advertising partners to deliver relevant promotions
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Third parties where required to complete your order or where you have provided consent
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Legal authorities, where required by law
All third parties are required to handle your information in accordance with applicable privacy laws.
5. Shopify & Third-Party Services
Our store is hosted on Shopify. This means your data may be processed by Shopify and its partners to enable the functionality of our store.
Shopify may also process certain information to improve services and personalise your experience. For more information, you can review Shopify’s own privacy policy.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before providing any personal information.
7. Children's Privacy
Our services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.
8. Data Security & Retention
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.
We retain your information only as long as necessary to:
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Provide our services
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Meet legal obligations
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Resolve disputes
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Enforce our agreements
9. Your Rights
Depending on your location, you may have rights to:
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Access the personal information we hold about you
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Request corrections to inaccurate information
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Request deletion of your data
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Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of those changes.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: