Wholesale Terms & Conditions
Wholesale Returns, Refunds & Terms of Supply
Fitter Healthier Lifestyle Pty Ltd
These Wholesale Returns, Refunds and Terms of Supply ("Terms") apply to all wholesale purchases made from Fitter Healthier Lifestyle Pty Ltd ("FHL", "we", "our", or "us"). By placing a wholesale order, you acknowledge that you have read, understood and agree to be bound by these Terms.
Terms:
1. Wholesale Orders
All wholesale orders are subject to acceptance by Fitter Healthier Lifestyle Pty Ltd.
We reserve the right to refuse, limit or cancel any wholesale order at our sole discretion.
Wholesale pricing is available only to approved wholesale account holders.
2. Payment Terms
All wholesale orders must be paid in full via the Fitter Healthier Lifestyle Wholesale Portal before goods are dispatched.
Orders will not be processed, packed or shipped until payment has been successfully received and cleared.
Fitter Healthier Lifestyle Pty Ltd reserves the right to suspend, delay or cancel any order where payment has not been received.
Title to the goods remains with Fitter Healthier Lifestyle Pty Ltd until full payment has been received.
3. Pricing
All wholesale pricing displayed within the Wholesale Portal is inclusive of Australian Goods and Services Tax (GST) unless otherwise stated.
Prices are subject to change at any time without prior notice.
While every effort is made to maintain pricing, Fitter Healthier Lifestyle Pty Ltd reserves the right to amend prices due to changes in manufacturing costs, freight charges, supplier pricing, exchange rates, government charges or other operational expenses.
The price applicable to an order will be the price displayed at the time the order is placed and payment is received.
4. Minimum Order Quantities (MOQ)
Minimum Order Quantities (MOQs) apply to all wholesale purchases.
Current MOQs are displayed within the Fitter Healthier Lifestyle Wholesale Portal and may be updated from time to time.
Orders that do not meet the applicable MOQ requirements may not be accepted or processed.
5. Change of Mind
Due to the nature of health and nutritional products, all wholesale purchases are considered final.
We do not accept returns, exchanges or refunds for:
- Change of mind
- Incorrect ordering
- Overstocking
- Slow-moving stock
- Customer preference
- Products no longer required
Please ensure all orders are reviewed carefully before completing your purchase.
6. Order Verification
Wholesale customers are responsible for ensuring:
- Products ordered are correct
- Quantities are accurate
- Billing information is correct
- Shipping details are correct
Once an order has been submitted and payment processed, orders cannot be cancelled or amended without the written approval of Fitter Healthier Lifestyle Pty Ltd.
7. Damaged, Faulty or Incorrect Products
If products arrive damaged, defective or incorrect, you must notify us within 7 calendar days of receiving your order.
Claims made outside this period may not be accepted unless required under Australian Consumer Law.
Please email info@fitterhl.com with:
- Business name
- Order number
- Product name(s)
- Batch number(s) (where applicable)
- Quantity affected
- Description of the issue
- Clear photographs of the products
- Photographs of the packaging and shipping carton
Failure to provide sufficient information may delay assessment of your claim.
8. Return Authorisation
No products may be returned without prior written approval from Fitter Healthier Lifestyle Pty Ltd.
If a return is approved, we will provide return instructions.
Unauthorised returns may be refused and returned to the sender at the sender's expense.
9. Product Condition
Approved returns must:
- Be unopened
- Be unused
- Be in original saleable condition
- Include original packaging
- Have all labels intact
- Not be expired or near expiry unless supplied in that condition
Products that have been opened, tampered with, relabelled or improperly stored will not be eligible for return.
10. Storage & Handling
Wholesale customers are responsible for storing products in accordance with the recommended storage instructions.
Fitter Healthier Lifestyle Pty Ltd accepts no responsibility for deterioration caused by:
- Improper storage
- Excessive heat
- Moisture
- Freezing
- Contamination
- Mishandling after delivery
11. Shipping Damage
Risk in the goods passes to the purchaser upon delivery.
If freight damage is apparent upon receipt, customers should:
- Note the damage with the freight carrier where possible
- Photograph the parcel before opening
- Photograph the internal packaging
- Notify Fitter Healthier Lifestyle Pty Ltd within seven (7) days
Failure to report freight damage promptly may affect your claim.
12. Refunds
Where a refund is approved, it will be issued to the original payment method or, at our discretion, as an account credit.
Shipping and freight charges are non-refundable unless the error resulted from Fitter Healthier Lifestyle Pty Ltd or the products are faulty.
Approved refunds are generally processed within 5–10 business days, although bank processing times may vary.
13. Product Recalls
Should a product recall occur, Fitter Healthier Lifestyle Pty Ltd will notify affected wholesale customers and provide instructions regarding product quarantine, return or disposal in accordance with applicable Australian regulations.
14. Brand Protection & Intellectual Property
All trademarks, logos, product names, branding, packaging, graphics, product images, marketing materials, website content, product descriptions and all other intellectual property associated with Fitter Healthier Lifestyle Pty Ltd remain the exclusive property of Fitter Healthier Lifestyle Pty Ltd.
Wholesale customers are granted a limited, non-exclusive, revocable licence to use approved Fitter Healthier Lifestyle marketing materials solely for the purpose of promoting and selling genuine Fitter Healthier Lifestyle products.
Wholesale customers must not, without prior written consent:
- Alter, modify or recreate any Fitter Healthier Lifestyle branding, logos or packaging.
- Produce alternative labels, packaging or promotional materials using the Fitter Healthier Lifestyle brand.
- Register or attempt to register any business name, domain name, trademark or social media account that incorporates or closely resembles the Fitter Healthier Lifestyle brand.
- Remove or obscure trademarks, expiry dates, batch numbers or product information.
- Make misleading, false, exaggerated or unsubstantiated health claims regarding Fitter Healthier Lifestyle products.
Fitter Healthier Lifestyle Pty Ltd reserves the right to require the removal or amendment of any advertising, promotional material or online content that it considers misleading, inaccurate or inconsistent with its brand standards.
Unauthorised use of our intellectual property may result in immediate suspension or termination of your wholesale account and may give rise to legal action.
15. Online Sales & Marketplace Restrictions
Wholesale customers may sell Fitter Healthier Lifestyle products through their own physical retail stores and/or their own branded website.
Products must not be listed or sold on third-party online marketplaces including, but not limited to:
- Amazon
- eBay
- Temu
- Catch
- Kogan Marketplace
- Facebook Marketplace
- Any other online marketplace
unless prior written approval has been obtained from Fitter Healthier Lifestyle Pty Ltd.
We reserve the right to immediately suspend or terminate any wholesale account found to be selling products through unauthorised sales channels.
16. Limitation of Liability
To the maximum extent permitted by law, Fitter Healthier Lifestyle Pty Ltd shall not be liable for:
- Loss of profits
- Loss of business opportunities
- Loss of goodwill
- Loss of anticipated savings
- Indirect or consequential losses
- Claims arising from the resale or use of our products by third parties
Our liability is limited, at our discretion, to:
- Replacement of the goods;
- Repair of the goods (where applicable); or
- Refund of the purchase price paid.
17. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Where goods suffer a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage.
Where goods fail to be of acceptable quality but the failure does not amount to a major failure, we may elect to repair or replace the goods within a reasonable time.
18. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia.
Any dispute arising from or relating to these Terms or the supply of products shall be subject to the exclusive jurisdiction of the courts of Victoria.
19. Contact Us
For all wholesale enquiries, returns or product claims, please contact:
Fitter Healthier Lifestyle Pty Ltd
Email: info@fitterhl.com.